Respond & Close a ticket
CRM Tickets are email messages from customers to help@sjolieinc.com. You will need to respond accordingly to each incoming ticket. Tickets should be completed within 30 minutes of receiving. Tickets from over the weekend should be completed no later than noon the following business day.
- Select the ticket that needs a response
- Begin typing your response. Use as much information as possible. Include an attachment if necessary.
- once you’re ready to send, select the drop-down icon below the message next to “send reply”. Select “send a reply and close ticket”
- Your response has been sent. The page will direct you to the home screen or the next available ticket.