About Ring Central
Ring Central is the main phone host used by Sjolie Sunless. With Ring Central, you can complete calls, texts, and fax!
Sjolie Phone Rules and Etiquette
- Always speak in a professional manner while on the phone with a customer or representative.
- Always answer a phone call with an appropriate script.
- Always answer an incoming phone call within the first two rings.
- Be sure your headset is secure and comfortable before answering a call.
- Sjolie Sunless employee is prohibited from changing their availability status.
- Never leave a customer on hold for an extended period of time.
- Minimize the number of times a customer is placed on hold.
- Speak with confidence, fake it until you make it.
- Do not be afraid to tell the customer you are a new employee and in training. Letting the customer know you will find the most accurate and informational answer for them is respectable.
Familiarize yourself with the Ring Central App, watch the videos below. If the App has already been added to your desktop, fast-forward to minute 1:05 of the How to Use the video below. For Sacramento HQ employees, watch the Ring Central for Desktop only.