Week 3 Quiz

When transferring a phone call do you “blind transfer” or “warm transfer”?

A client would like to update their credit card on file. Which system do you need to pull up?

What is the maximum time a ticket should be left unanswered?

Which system is used when updating customers billing and shipping addresses?

If you see a customer with duplicate CRM accounts, you should

What three things are needed to create a basic CRM account?

When leaving a “Task” for a fellow Sjolie Co-worker, what is required at the end of your brief description?

True or False? You can “void” a transaction in Authroize.Net after the payment has settled

When searching for a transaction – If the order was placed within the last 24 hours, would you search “All Settled” or “Unsettled” transactions?

True or False? We are able to do “partial” refunds

What part of a customer’s account cannot be changed once submitted in Admin?

To make an edit to an existing order, you must do what first?