READ! DO NOT MOVE AHEAD UNTIL INSTRUCTED

Welcome to Lesson 3! This week, you will learn the fundamentals of each program the Customer Service Team uses to complete daily tasks and assignments. You will create healthy habits, learn to successfully navigate each program, and become proficient in the past weeks’ training topics!

Before moving on to this lesson, be sure you have a thorough understanding of the past topics covered and complete the following assignments:

  • Build your Binder – all documents within this lesson should be included in your binder. Discuss with your manager the proper way to Build your binder or refer to the completed Binder as an example. You will add on to your binder as you complete future lessons.
  • Ask questions, now is your opportunity to ask questions and review your Lesson 2 topics